Frequently Asked Questions

I thought The Digs was in Kincumber?

We were! The Digs originally began from our home in Kincumber, before expanding to our dedicated Woy Woy premises, The Digs Playhouse.

As The Digs has grown, so has our need for a space designed specifically for the dogs. We now operate exclusively from Woy Woy, with spacious indoor and outdoor areas where our pups can play, socialise and relax throughout the day.

All daycare, boarding, drop-offs and pick-ups now take place at our Woy Woy location. There are no longer any dog minding services operating from Kincumber. From 1 January 2027, we will solely run our doggy daycare program and dog washing service. Boarding will no longer be available.

What are your opening hours?

Overnight accommodation is available 7 days a week.

Daycare is open Monday to Friday in Woy Woy.

To limit interruptions to our days planned activities, drop off and pickup is limited.

Drop off time between:

7:30am - 9.30am

Pick up time between:

3.30pm - 5.30pm

9.30 - 3.30 we will be busy with the planned activities and trying to keep our environment calm. Please respect our hours.

Can I come in when you’re introducing my dog?

For the comfort and safety of all dogs, we ask owners to say a quick goodbye at handover rather than coming into the play areas.

Dogs often take emotional cues from their owners, so if you’re feeling anxious or hesitant, your dog is likely to feel the same. A calm, confident handover allows us to begin building a relationship with your dog straight away.

Every new dog is introduced gradually through a structured process. We assess their confidence, temperament and play style, then carefully introduce them to the environment and the other dogs at a pace that suits them. This helps create a positive first experience and sets them up for success.

We’ll always let you know how they’re settling in, and if you’d like, we’re happy to send you an update or photo during their first visit.

What do I need to bring for my dog?

Food:
This applies to boarding, you can bring the food your dog normally eats (important if you dog is on a special diet or is allergic to certain foods) or we can provide a high quality dry food with various toppings (chicken breast, sardines, mince for example).

If you have any treats you’d like them to have or teeth cleaning treats we will do our best to give them to your dog but it may be given as part of their meals rather than a separate treat through the day.

Please dont bring any bowls.

Medication:
If your dog is on any medications or they may need a medication if symptoms appear, please provide it at drop off with their name and dosage. We are happy to continue whatever medication they need.

Coats:
We are happy to put a coat on your dog when the weather is chilly. Please be aware that coats can be misplaced or torn. While we are careful with belongings It is not our responsibility to replace lost or damaged coats.

Beds:
We have plenty of beds! More often than not a bed supplied by you will be ‘marked’ by one of the other dogs. If you’d like to bring a special blanket you’re more than welcome.

Collars, Leads and Harnesses:
Please only bring a collar and take leads and harnesses with you as they often get lost.

Toys:
We prefer you don’t bring toys as they sometimes get lost. We have toys for the dogs to play with.